Contact Center AI Insights API . projects . locations . diagnostics

Instance Methods

close()

Close httplib2 connections.

delete(name, x__xgafv=None)

Deletes a diagnostic.

get(name, x__xgafv=None)

Gets a diagnostic.

list(parent, filter=None, pageSize=None, pageToken=None, x__xgafv=None)

Lists diagnostics.

list_next()

Retrieves the next page of results.

Method Details

close()
Close httplib2 connections.
delete(name, x__xgafv=None)
Deletes a diagnostic.

Args:
  name: string, Required. The name of the diagnostic to delete. (required)
  x__xgafv: string, V1 error format.
    Allowed values
      1 - v1 error format
      2 - v2 error format

Returns:
  An object of the form:

    { # A generic empty message that you can re-use to avoid defining duplicated empty messages in your APIs. A typical example is to use it as the request or the response type of an API method. For instance: service Foo { rpc Bar(google.protobuf.Empty) returns (google.protobuf.Empty); }
}
get(name, x__xgafv=None)
Gets a diagnostic.

Args:
  name: string, Required. The name of the diagnostic to retrieve. (required)
  x__xgafv: string, V1 error format.
    Allowed values
      1 - v1 error format
      2 - v2 error format

Returns:
  An object of the form:

    { # The diagnostic resource.
  "analysisSummary": "A String", # Output only. The complete sequence of thoughts and actions taken by the agent.
  "conversationFilter": "A String", # Output only. The filter used to select the conversations that were included in the diagnostic.
  "createTime": "A String", # Output only. The time at which the diagnostic was created.
  "name": "A String", # Immutable. Identifier. The resource name of the diagnostic.
  "report": { # A diagnostic report containing aggregate metrics and intent breakdowns. # Output only. The report containing the findings of the diagnostic.
    "intentStats": [ # Output only. A breakdown of metrics grouped by intent.
      { # A breakdown of metrics grouped by intent.
        "conversationCount": 42, # Output only. The number of conversations associated with this intent.
        "intentDisplayName": "A String", # Output only. The display name of the intent.
        "intentId": "A String", # Output only. The unique identifier for the intent (from Discovery Engine).
        "lossPatterns": [ # Output only. A list of loss patterns identified for this intent.
          { # A loss pattern of a virtual agent and suggested fixes.
            "conversationIds": [ # Output only. A list of conversation IDs that match this loss pattern.
              "A String",
            ],
            "description": "A String", # Output only. A markdown description of the loss pattern.
            "displayName": "A String", # Output only. The display name of the loss pattern.
            "examples": "A String", # Output only. A markdown of loss pattern examples.
            "id": "A String", # Output only. The unique identifier for the loss pattern.
            "percentage": 3.14, # Output only. The percentage of conversations that match this loss pattern.
            "suggestedFixes": "A String", # Output only. A markdown description of the suggested fixes.
          },
        ],
        "metrics": { # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
          "a_key": { # Deprecated: MetricValue is no longer used for diagnostics.
            "conversations": [ # Output only. The list of conversation names that contributed to this metric (hits). Format: `projects/{project}/locations/{location}/conversations/{conversation}`
              "A String",
            ],
            "displayName": "A String", # Output only. The user-visible name of the metric (e.g., "Containment Rate").
            "hitCount": 42, # Output only. The number of positive matches (hits) for this metric.
            "metricType": "A String", # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
            "sourceId": "A String", # Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.
            "totalCount": 42, # Output only. The total number of items evaluated for this metric.
            "value": 3.14, # Output only. The calculated value of the metric (usually a ratio or rate 0.0 - 1.0).
          },
        },
      },
    ],
    "lossPatterns": [ # Output only. A list of loss patterns identified for the entire project/dataset.
      { # A loss pattern of a virtual agent and suggested fixes.
        "conversationIds": [ # Output only. A list of conversation IDs that match this loss pattern.
          "A String",
        ],
        "description": "A String", # Output only. A markdown description of the loss pattern.
        "displayName": "A String", # Output only. The display name of the loss pattern.
        "examples": "A String", # Output only. A markdown of loss pattern examples.
        "id": "A String", # Output only. The unique identifier for the loss pattern.
        "percentage": 3.14, # Output only. The percentage of conversations that match this loss pattern.
        "suggestedFixes": "A String", # Output only. A markdown description of the suggested fixes.
      },
    ],
    "metrics": { # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
      "a_key": { # Deprecated: MetricValue is no longer used for diagnostics.
        "conversations": [ # Output only. The list of conversation names that contributed to this metric (hits). Format: `projects/{project}/locations/{location}/conversations/{conversation}`
          "A String",
        ],
        "displayName": "A String", # Output only. The user-visible name of the metric (e.g., "Containment Rate").
        "hitCount": 42, # Output only. The number of positive matches (hits) for this metric.
        "metricType": "A String", # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
        "sourceId": "A String", # Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.
        "totalCount": 42, # Output only. The total number of items evaluated for this metric.
        "value": 3.14, # Output only. The calculated value of the metric (usually a ratio or rate 0.0 - 1.0).
      },
    },
  },
}
list(parent, filter=None, pageSize=None, pageToken=None, x__xgafv=None)
Lists diagnostics.

Args:
  parent: string, Required. The parent resource of the diagnostics. (required)
  filter: string, Optional. A filter to apply to the list (e.g. `create_time > "2023-01-01T00:00:00Z"`).
  pageSize: integer, Optional. The maximum number of diagnostics to return. The service may return fewer than this value. If unspecified, at most 100 diagnostics will be returned. The maximum value is 1000; values above 1000 will be coerced to 1000.
  pageToken: string, Optional. A page token, received from a previous `ListDiagnostics` call. Provide this to retrieve the subsequent page.
  x__xgafv: string, V1 error format.
    Allowed values
      1 - v1 error format
      2 - v2 error format

Returns:
  An object of the form:

    { # The response from a ListDiagnostics request.
  "diagnostics": [ # Optional. The diagnostics that match the request.
    { # The diagnostic resource.
      "analysisSummary": "A String", # Output only. The complete sequence of thoughts and actions taken by the agent.
      "conversationFilter": "A String", # Output only. The filter used to select the conversations that were included in the diagnostic.
      "createTime": "A String", # Output only. The time at which the diagnostic was created.
      "name": "A String", # Immutable. Identifier. The resource name of the diagnostic.
      "report": { # A diagnostic report containing aggregate metrics and intent breakdowns. # Output only. The report containing the findings of the diagnostic.
        "intentStats": [ # Output only. A breakdown of metrics grouped by intent.
          { # A breakdown of metrics grouped by intent.
            "conversationCount": 42, # Output only. The number of conversations associated with this intent.
            "intentDisplayName": "A String", # Output only. The display name of the intent.
            "intentId": "A String", # Output only. The unique identifier for the intent (from Discovery Engine).
            "lossPatterns": [ # Output only. A list of loss patterns identified for this intent.
              { # A loss pattern of a virtual agent and suggested fixes.
                "conversationIds": [ # Output only. A list of conversation IDs that match this loss pattern.
                  "A String",
                ],
                "description": "A String", # Output only. A markdown description of the loss pattern.
                "displayName": "A String", # Output only. The display name of the loss pattern.
                "examples": "A String", # Output only. A markdown of loss pattern examples.
                "id": "A String", # Output only. The unique identifier for the loss pattern.
                "percentage": 3.14, # Output only. The percentage of conversations that match this loss pattern.
                "suggestedFixes": "A String", # Output only. A markdown description of the suggested fixes.
              },
            ],
            "metrics": { # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
              "a_key": { # Deprecated: MetricValue is no longer used for diagnostics.
                "conversations": [ # Output only. The list of conversation names that contributed to this metric (hits). Format: `projects/{project}/locations/{location}/conversations/{conversation}`
                  "A String",
                ],
                "displayName": "A String", # Output only. The user-visible name of the metric (e.g., "Containment Rate").
                "hitCount": 42, # Output only. The number of positive matches (hits) for this metric.
                "metricType": "A String", # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
                "sourceId": "A String", # Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.
                "totalCount": 42, # Output only. The total number of items evaluated for this metric.
                "value": 3.14, # Output only. The calculated value of the metric (usually a ratio or rate 0.0 - 1.0).
              },
            },
          },
        ],
        "lossPatterns": [ # Output only. A list of loss patterns identified for the entire project/dataset.
          { # A loss pattern of a virtual agent and suggested fixes.
            "conversationIds": [ # Output only. A list of conversation IDs that match this loss pattern.
              "A String",
            ],
            "description": "A String", # Output only. A markdown description of the loss pattern.
            "displayName": "A String", # Output only. The display name of the loss pattern.
            "examples": "A String", # Output only. A markdown of loss pattern examples.
            "id": "A String", # Output only. The unique identifier for the loss pattern.
            "percentage": 3.14, # Output only. The percentage of conversations that match this loss pattern.
            "suggestedFixes": "A String", # Output only. A markdown description of the suggested fixes.
          },
        ],
        "metrics": { # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
          "a_key": { # Deprecated: MetricValue is no longer used for diagnostics.
            "conversations": [ # Output only. The list of conversation names that contributed to this metric (hits). Format: `projects/{project}/locations/{location}/conversations/{conversation}`
              "A String",
            ],
            "displayName": "A String", # Output only. The user-visible name of the metric (e.g., "Containment Rate").
            "hitCount": 42, # Output only. The number of positive matches (hits) for this metric.
            "metricType": "A String", # Output only. Deprecated: The type of the metric. Metrics for Outcome Based Insights derived from QueryMetrics.
            "sourceId": "A String", # Output only. The resource name of the underlying Insights primitive (e.g., Tag or QaQuestion) used to calculate this metric.
            "totalCount": 42, # Output only. The total number of items evaluated for this metric.
            "value": 3.14, # Output only. The calculated value of the metric (usually a ratio or rate 0.0 - 1.0).
          },
        },
      },
    },
  ],
  "nextPageToken": "A String", # Optional. A token, which can be sent as `page_token` to retrieve the next page. If this field is omitted, there are no subsequent pages.
}
list_next()
Retrieves the next page of results.

        Args:
          previous_request: The request for the previous page. (required)
          previous_response: The response from the request for the previous page. (required)

        Returns:
          A request object that you can call 'execute()' on to request the next
          page. Returns None if there are no more items in the collection.